Randy Kepple is an exceptionally talented photographer based out of Portland, OR/Vancouver, WA. I consider him to be a good friend and his blog is one of my all time favorites. Randy has a natural gift for telling stories through both his photographs and his writing.
Recently he flew to the East Coast to shoot a wedding. On the way back there were some freak storms and flights were cancelled. The way in which he was treated by Jet Blue was unforgivable. Fortunately, Randy has a determined, intelligent and persistent wife who miraculously was able to find him a last minute ticket through Frontier Air who could and should write a book on customer service and out of pity should send a copy to Jet Blue.
I won't do the story justice by trying to retell it here. Instead, I feel compelled to post a link to Randy's blog so you can read it for yourself. Jet Blue sent him a half assed apology basically excusing themselves from any responsibility for their action along with a $75 travel voucher that I hope he will never use. In todays competitive market for travel I am shocked that any airline can stay in business with this type of (lack of) customer service.
Randy's Jet Blue Blog Post