Thursday, August 28, 2008

Don't Fly with Jet Blue!

Randy Kepple is an exceptionally talented photographer based out of Portland, OR/Vancouver, WA. I consider him to be a good friend and his blog is one of my all time favorites. Randy has a natural gift for telling stories through both his photographs and his writing.

Recently he flew to the East Coast to shoot a wedding. On the way back there were some freak storms and flights were cancelled. The way in which he was treated by Jet Blue was unforgivable. Fortunately, Randy has a determined, intelligent and persistent wife who miraculously was able to find him a last minute ticket through Frontier Air who could and should write a book on customer service and out of pity should send a copy to Jet Blue.

I won't do the story justice by trying to retell it here. Instead, I feel compelled to post a link to Randy's blog so you can read it for yourself. Jet Blue sent him a half assed apology basically excusing themselves from any responsibility for their action along with a $75 travel voucher that I hope he will never use. In todays competitive market for travel I am shocked that any airline can stay in business with this type of (lack of) customer service.

Randy's Jet Blue Blog Post


Randy said...


Thanks for the empathy and heart felt compassion for my recent adventure.

Looking at all of this from the perspective of the present, it seems harsh to have any anger towards this company. However, they basically stranded me in New York city for nearly a week with no luggage and no offer to help me in this very stressful situation. One of the most expensive cities in the country.

All of us understand flight delays from weather and safety is a primary concern for all fliers. Their lack of concern for paying customers just left a very bad taste in my mouth.

Thanks for carrying the torch Mat! And congrats on the new wildlife site. Great photos from your Africa trip!

Tammy said...

thanks for the compliment! It's only funny looking back on it now and only because we were able to get him home sooner than Jet Blue. Your support is very much appreciated!
Tammy Kepple